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Ukraine International Airlines. Search SAS flights. Search LOT flights. Search Finnair flights. Pros: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos". Pros: "Crew member prepared simple pasta". Cons: "Took real long before the meal was served and this was hard as the passenger was diabetic. Pros: "Staff was very good and service in flight was excellent. Cons: "The flight was delayed at the gate from a late arrival that lead to a 2 hour delay on the tarmac.
Handled well by the staff, but if we were on time to begin with, we probably would not have been further delayed. Pros: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored.
Cons: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left.
One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays. Pros: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good usually I'm not excited about food on planes. I can't imagine what experience you get in actual first class then.
Great job! Please, never change it! Cons: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome.
Pros: "Almost everything but the checkin process at JFK with Turkish Air agent speaking poor English and casting doubt that everything is going to be fine with my trip. Instead she was reacting "the rules are changing every day" and didn't not weather I should need visa for my native country?! Everything else was good or excellent -- especially food and airplane crew.
Cons: "Everything was truly great except for some passengers who felt they could stand in the aisles and anywhere else they wanted and lean over people while they were eating as their meals with religious dietary restrictions had already been served.
I feel the flight crew could have handled them a little better. Still thought the rest of the service was fantastic. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service.
I would never recommend taking Turkish airlines to anyone". Pros: "The food was delicious. Cons: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours.
I would not fly Turkish again. Pros: "Entertainment was great and so was the food. Boarding process was quick". Cons: "You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air.
Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change. Pros: "Good food and service". Cons: "Boarding very disorganized. Pros: "Trip was excellent.
Plane was new and clean; good good; service very friendly. Cons: "The delayed boarding and take off. Pros: "The crew on the flight were very nice". Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.
When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal.
When i asked to be admitted to the lounge as i waited 7 hours in the airport due to the airlines mistake , they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine.
I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated. Pros: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch".
Cons: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side. Pros: "The food. The entertainment. Cons: "Needs better seats! More room for long flights! Pros: "flight was on time helpful staff nice meals". Pros: "overall the flight was good. Cons: "the ground handling was not good. Pros: "Connecting flight was not waiting from Instabul to Athens since the airplane from JFK left with a 1h 20min delay. Pros: "The crew was great Pros: "Entertainment system Availability of staff Cleanliness of plane".
Cons: "It was extremely hot the whole flight everyone was uncomfortable Coach seats need more leg space and the recliner on my seat didn't work". Pros: "The plane was late taking off which made the connection in Istanbul tight.
The fact that there were no announcemts made it somewhat stressful finding the gate which was very far from the location where we deplaned. Other than that, the food was great and the staff pleasant enough. Cons: "2 times my movie screen didn't work. One time I was able to shift over to another seat and use a different iPad. Good movie selection. Pros: "Unnecessary delays, very rude and inconsiderate crew, both inflight and at the Istanbul Airport. They provided no accommodations for those that missed connections and had very poor organizations.
Also, as a physician that was called to a medical emergency on the flight, I received not even a thanks. Also, they were very delayed in getting the medical supplies to us physicians and requires ID prior to opening the emergency kit which definitely delayed care!
Pros: "Crew was friendly". Cons: "Internet and plane was small and old". Pros: "The cabin was clean and the crew was friendly. Cons: "Better snacks. Chips or mini cheese platter". Cons: "Delayed for hours on runway". Cons: "Wearing a mask was difficult. Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat.
Pros: "Felt very clean and so glad they are not selling every seat". Pros: "The space between passangers and the steps the crew took to ensure our safety. Cons: "Nothing it was a perfect flight.
Pros: "Everyone was great. Cons: "Everything was good". Pros: "Crew was great, check in was fast. Overall great experience. Cons: "The food on the plain or snacks were to poor and not that tasty. Pros: "Crew was good. No economy seat is super comfortable. Why would you even ask that? Cons: "Be on time. Not change my seat. Plane was far from full. Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room.
Cons: "The food was mediocre, to say the least. Pros: "Once boarding was over, flight and crew were great. Better accommodations and notice would have been appreciated. Pros: "The crew and the comfort plus seat". Pros: "Awesome crew! Pros: "The crew was fantastic.
The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch. Cons: "The boarding process seems slightly longer for delta than other airlines. Further while the safety animation yo have made is cute is a little confusing at times. Cons: "First class almost always guarantees a much better experience! Cons: "Late and bumpy". Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded.
We arrived 2 hours behind originally scheduled time as the result. Cons: "Delta needs to try harder to minimize flight delays. Pros: "We landed 45 minutes ahead of schedule. Cons: "Boarding was rushed and we left the gate late. Pros: "Crew was very attentive and friendly". Cons: "Boarding could be better. Pros: "Our seats were assigned at the gate. Very nice! Thank you! Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it.
After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that". Pros: "The crew on the airplane was great. We had 2. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.
The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight.
We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate. Pros: "The crew was nice and did the best they could". Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time".
Pros: "Crews were great. Cons: "Flight delays coming and going. Happens a lot with Delta. Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. The lack of preparedness for this weather situation is disheartening. Pros: "Snack". Cons: "I was delayed over 2 hours". Pros: "Flight was on time. Boarded quickly with no fuss. Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time. Cons: "Plane was old.
Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good. Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me. Cons: "Crowded". Pros: "LGA caused massive delays due to construction. Cons: "Nice airplane with good seats and legroom".
Pros: "None". Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status. Pros: "The staff was was very accommodating to myself and my 19 month old daughter". Pros: "Departing on time and clean". Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back : I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything..
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us.
THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off.
At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'.
Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for.
To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down.
Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule.
Cons: "long wait and delayed flight". Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games.
The captain had good communication with the passengers to keep us informed. Cons: "Our flight was originally scheduled for departure at PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff.
The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated.
We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1.
Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. Improve seating in the waiting areas near all Delta gates. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible not speeding overhead audio messaging and current boarding status prompts on displays. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas.
Pros: "From curbside check-in to landing the plane, overall excellent service! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. I would have carried it on but my hand is in a brace and I has to have extensive surgery.
Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant.
I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain! Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? Thumbs down! Pros: "Orderly boarding process. Cons: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping.
Pros: "Crew remained positive and apologetic for the long delay. Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to.
Pros: "I liked getting home". Cons: "Seat 27F is not a seat. The online system messed up! Pros: "The seats were comfy and the pilots were skilled, food was average. Cons: "The handles in between the seats could've been better by being able to be completely raised. Pros: "the seating was very uncomfortable i barely had any leg room". Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways".
Pros: "Keep it up with great services. Pros: "Hi enjoy the trip". Cons: "No complaints". Pros: "Smooth flying". Cons: "Choice of movies".
Pros: "Terrible check in in NY. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again". Pros: "Food and entertainment is good". Cons: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. Pros: "The flight and the crew was very nice, and the food was very good. Cons: "Some phone people were very nice, some were not. Cons: "Finnair had the worst leg room I've ever had in 50 years of traveling.
It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller.
Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights.
This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again! Pros: "calming environment, finnish style".
Cons: "on the flight to new york i got a game sandwich. Cons: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn". Cons: "food". Pros: "It was comfortable and smooth. Cons: "It was all good. Pros: "The flight was on time and everything ran smoothly. Cons: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful.
Pros: "They were on time". Poor to no service. Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short 30min transfering".
Pros: "Arriving safe. Cons: "We sat in the plane for 7. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy.
Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Cons: "I wish I had known this was an American Airlines flight.
They're the worst. Delays all the time including this flight , crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into! Pros: "Felt captain on the original flight did everything he could". Cons: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled.
All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later". Pros: "Not much to enjoy". Cons: "The service. After we got on the plane, we find out the issues were not fixed and had to wait another hour.
Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault. Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated.
Plane was nearly empty, so I was able to stretch out over severa seats. Cons: "I haven't heard good things about American Airlines, and now I know why.
Probably the oldest plane in the fleet. Entertainment was fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight.
Pros: "Polite crew.. Cons: "Not enough leg room.. Cons: "Very old plane, seats did not have personal entertainment systems". Pros: "could change to extra legroom on the day without extra charge".
Cons: "no individual entertainment console, and only certain seats had power outlets. Cons: "Had to rush to my next flight and the gates were far apart. Pros: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected". Pros: "Friendly staff". Cons: "Very cramped". Cons: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance".
Pros: "Not much. Cons: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. It was very poor. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain.
This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again. Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10". Cons: "No room in coach".
Cons: "It was delayed uncomfortable and terrible service". Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean. Cons: "The crew was pleasant but they needed to smile more. Other than that everything was good. Pros: "Food, not crowded, small plane". Cons: "No individual tvs". Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it". Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable!
Not just the lack of sufficient leg room especially when the person in front reclined but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered.
Overall, a terrible experience. Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport". Cons: "Very old plane. Not a nice crew. Pros: "old planes tight seat no entertainment late boarding". Pros: "Good American Arline's crew". Cons: "Operated by American Airlines.
This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight. Pros: "The crew members were very pleasant and attentive. Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage.
This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation. Pros: "On time departure and early arrival". Cons: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was and not Cons: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable.
In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected. Pros: "Despite the turbulence the pilot did his best and we had as solid of a ride as possible. Seats were very comfortable and flight was on time, couldn't ask for anything more! Pros: "Got a very nice vegetarian meal".
Cons: "Entertainment system didn't work". Cons: "Old plane, noscreen on seats,, can't choose movie, no charger and USB. Terrible food Very expensive for the price".
Aircraft was changed to a smaller plane than we booked. Pros: "other than that, the flight was fine. Pros: "the crew was good and helpful. They should be paid more. I was given my itinerary back and rushed to American and began to self check in only to realize in the rush the woman had not given me back my passport.
So, I rushed back to get it, loosing more time, only to find she had given it to another agent at another American counter but not at the check in area, and it took more time to find out who had my passport. In flight entertainment was really poor in comparison to other airlines on international flights.
Pros: "I reach my destination. Cons: "Boarding was 20 minutes late. Pros: "I had tsa which started the trip in a wonderful way! Captain seemed nice and competent. The crew nice too. Cons: "I flew American not finnair. Very confusing. It was further forward but not worth the money and the others around me I don't think they paid extra. No movies.
Couldn't see the screen. Pros: "I enjoyed the entertainment on flight". Cons: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty.
Food and service was just ok. Pros: "Amazing crew, fast boarding. Cons: "Uninspired food. I was served the same meals 30 years ago. Pros: "I really enjoyed the ease of boarding and how smooth the flight went.
The airline crew was friendly and the food was great. This upset me. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew".
Pros: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere.
The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help. Cons: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight. Pros: "Crew was very pleasant. Cons: "There were no announcements at all about the delays! It was confusing and poor service. Pros: "Crew was business only. Cons: "More engaged crew.
Pros: "The movie section and food were very good". Cons: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it.
Pros: "All good. Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board.
Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand. Pros: "Great food, typically on time and very prompt. It was an older plane so the actual screens and monitors or outdated. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines".
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